Customer Feedback Done Right


Effortlessly measure your Customer Happiness in a matter of seconds


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All the surveys you'll ever need

We support all the most popular surveys out there. From NPS to CSAT, CES, PMF and more. Pick your favorite or design your own!

Discover all surveys



How does it work?

1. Import Customers

Import your customers email addresses into Downright. You can easily import them by uploading a file, by copy-paste or with our simple API's.

2. Sit Back and Relax

Not even joking, Downright is that easy! Once you are done with the import, we will work our magic and send the surveys. Valuable feedback is about to pour in!

3. Gather Feedback

Get excited as you start collecting feedback! The dashboard makes it easy to read customers feedback and track your NPS score over time.

Why use Downright?


🙌 Actionable Feedback

Gather valuable and actionable feedback. Thanks to our qualitative open question you will know what your customers love and hate about your service.

📈 Monitor Score over time

Our dashboard makes it easy to visualize and track performance over time with interactive charts for all survey types, including NPS, CSAT, CES, and more.

🏆 Highest Response Rate

With a one-click survey we have among the highest response rate. Almost all your customers will answer your surveys.


🎨 Fully Tailored to You

Personalize the survey with your logo, brand name and e-mail address. It will look like you are the one sending it.

🤫 Non-Obtrusive

We polished our survey flow optimally. In less than a minute your customer is done with it and won't be bothered at all. Promise.

🌍 International

Customize the survey to be in any language you want. The whole survey frontend will be fully translated.


Our happy customers

Discover how businesses across various industries are leveraging Downright to enhance their customer feedback process and drive growth. Read what our satisfied clients have to say about their experience with our automated NPS survey tool:

Maria M.
Foodcircle - Ingredients Marketplace

Downright has significantly streamlined our customer feedback process. The automated NPS surveys are easy to set up and provide valuable insights. It's a must-have for any growing tech startup!

David D.
Washr - Shopify Store

For our Shopify e-commerce store, the introduction of automated NPS surveys through this tool has been revolutionary. It's boosted our response rates and provided us with immediate insights that are crucial for enhancing customer experience.

John S.
Marketing Specialist

Downright makes it incredibly easy to automate our NPS surveys, saving us time and ensuring we consistently gather client feedback. The insights have been instrumental in refining our services.