We use analytics and a chat widget to understand and support visitors to this site. They only load if you say yes. What we use.

NPS · CSAT · CES + 5 more

Customer Feedback Done Right

One question for the score, one for the reason behind it. Your customers answer both in under a minute.

Get started

Free plan, no credit card. Set up your first survey in a couple of minutes.

Every survey is two questions

A score you can track over time, and the reason behind it in your customer's own words. That's the whole thing, under a minute from start to finish.

1 A score, in one click

Eight scales: NPS, CSAT, CES, PMF, stars, smileys and thumbs. Each is answered in one tap with nothing to log into: on your site, inside your app, or from an email.

2 The reason, in their words

Whichever scale you picked, the survey ends with the same open question. The score tells you where you stand; this is the part that tells you what to change.

Discover all surveys



How does it work?

1

Pick your question

Eight to choose from: NPS, CSAT, CES, stars, smileys, thumbs. Each answered in a single click, each followed by the open question.

2

Put it where your customers are

Share a link (behind a QR code we generate for you, or in your email signature), drop the survey straight into your website or your mobile app where it answers without sending anyone away, or email it to a list of addresses. No contact list needed to start.

3

See what they say

Answers land in your dashboard as they come in. Track the score over time, and compare one placement against another.



Try Downright


Why use Downright?


🙌 Actionable Feedback

A score on its own tells you that something changed, not what. The open question that follows every rating is where you find out what your customers love and hate about your service.

📈 Monitor Score over time

Our dashboard makes it easy to visualize and track performance over time with interactive charts for all survey types, including NPS, CSAT, CES, and more.

🏆 Designed for more responses

The score takes one click, and the complete survey takes under a minute. Nothing to log into, nothing to install. The answer happens right where the question arrived.


🎨 Fully Tailored to You

Personalize the survey with your logo, brand name and e-mail address. It will look like you are the one sending it.

🤫 Non-Obtrusive

Two questions and your customer is done. No follow-up nagging, and your throttling setting makes sure nobody is asked twice in a season.

🌍 International

Surveys go out in 13 languages, fully translated down to the buttons, and each contact can have their own.


Our happy customers

A marketplace, a chain of laundromats, and everyone in between. Here is what they say, and how they use it.

Downright has significantly streamlined our customer feedback process. The automated NPS surveys are easy to set up and provide valuable insights. It's a must-have for any growing tech startup!
Maria M. Foodcircle B2B marketplace for food ingredients
We set up a quick NPS survey with a QR code, printed it and left it in every customer pack. It gave us immediate insights, crucial for enhancing the customer experience and keeping an eye on quality across the laundromats.
David D. Washr Laundromat chain, South Africa
I run Downright inside the apps I look after. A WebView opens the survey, the score is one tap, and the app closes it the moment it reaches the done URL. No SDK, no interruption, nothing for the customer to install or dismiss. The open answers are what the product teams actually use.
John S. Fractional CMO
We build forecasting tools, so we know the value of a signal you can act on. With a simple Make automation, Downright sends customer feedback surveys after the right events and brings every response into our workflow. The scores show us where we stand; the open-ended responses help us decide what to build next.
Mattia D. Predictabl Tabular AI for business forecasting

Read how they use it →