We use analytics and a chat widget to understand and support visitors to this site. They only load if you say yes. What we use.

NPS · CSAT · CES + 5 more

Customer Feedback Done Right

One question for the score, one for the reason behind it. Your customers answer both in under a minute.

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Free plan, no credit card. Set up your first survey in a couple of minutes.

Every survey is two questions

A score you can track over time, and the reason behind it in your customer's own words. That's the whole thing — under a minute, start to finish.

1 A score, in one click

NPS, CSAT, CES, PMF, stars, smileys, thumbs — eight scales, each answered in one tap with nothing to log into.

2 The reason, in their words

Whichever scale you picked, the survey ends with the same open question. The score tells you where you stand; this is the part that tells you what to change.

Discover all surveys



How does it work?

1

Pick your question

NPS, CSAT, CES, stars, smileys, thumbs — eight to choose from, each answered in a single click, each followed by the open question.

2

Put it where your customers are

Share a link — behind a QR code, in your email signature, inside your app — or email it to a list of addresses. No contact list needed to start.

3

See what they say

Answers land in your dashboard as they come in. Track the score over time, and compare one placement against another.



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Why use Downright?


🙌 Actionable Feedback

A score on its own tells you that something changed, not what. The open question that follows every rating is where you find out what your customers love and hate about your service.

📈 Monitor Score over time

Our dashboard makes it easy to visualize and track performance over time with interactive charts for all survey types, including NPS, CSAT, CES, and more.

🏆 Designed for more responses

The score takes one click, and the complete survey takes under a minute. Nothing to log into, nothing to install — the answer happens right where the question arrived.


🎨 Fully Tailored to You

Personalize the survey with your logo, brand name and e-mail address. It will look like you are the one sending it.

🤫 Non-Obtrusive

Two questions and your customer is done. No follow-up nagging, and your throttling setting makes sure nobody is asked twice in a season.

🌍 International

Surveys go out in 13 languages, fully translated down to the buttons — and each contact can have their own.


Our happy customers

A marketplace, a chain of laundromats, and everyone in between. Here is what they say, and how they use it.

Downright has significantly streamlined our customer feedback process. The automated NPS surveys are easy to set up and provide valuable insights. It's a must-have for any growing tech startup!
Maria M. Foodcircle B2B marketplace for food ingredients
For our laundromats, the introduction of automated NPS surveys through this tool has been revolutionary. It's boosted our response rates and provided us with immediate insights that are crucial for enhancing customer experience.
David D. Washr Laundromat chain, South Africa
Downright makes it incredibly easy to automate our NPS surveys, saving us time and ensuring we consistently gather client feedback. The insights have been instrumental in refining our services.
John S. Marketing Specialist

Read how they use it →